Refund policy

Returns & Exchange Policy

At Palace Sumangali Silks, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

1. Eligibility for Returns & Exchanges

  • Products must be returned within 7 days from the date of delivery.
  • Items must be unused, unwashed, and in their original packaging with all tags intact.
  • Returns are not applicable on sale items, customized orders, or innerwear due to hygiene reasons.
  • Exchanges are subject to stock availability.

2. How to Request a Return or Exchange

  1. Email us at cuddalorepalacesumangalisilks@gmail.com or call us at 9840748525 within 7 days of receiving your order.
  2. Provide your order number, product details, and reason for return or exchange.
  3. Once your request is approved, we will share return shipping details.
  4. Pack the product securely and send it to the provided return address.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable courier service to avoid lost shipments.

4. Refund Process

  • Once we receive and inspect the returned item, refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method or as store credit.
  • Shipping charges (if applicable) are non-refundable.

5. Exchange Process

  • After receiving the returned item, we will process the exchange within 3-5 business days.
  • If the requested exchange item is unavailable, you can choose an alternative product or receive store credit.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify us within 24 hours of delivery.
  • We will arrange a free replacement or refund.

7. Contact Us

If you have any questions regarding our Returns & Exchange Policy, please contact us: